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Frequently asked questions

What is Softplay?

Softplay refers to a specifically designed play area where almost all surfaces and equipment are covered in thick padding for babies and toddlers. This gives children a soft environment where they are safe to act in ways they otherwise might not be able to. Soft play equipment can include things such as ball pits, slides and various ramps, stairs and climbing frames.

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Refund/Cancellation Policy: All payments are non- refundable with the exception of Renters Protection Deposit. In the event that you need to cancel, you will receive  a credit valid for 12 months from original event date to use towards a future event.

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